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For the complete documentation index, see llms.txt. This page is also available as Markdown.

Phase 2 Steps (via email & emSign)

Immediately After Payment – The Order View Screen

The Certificates :: Orders > View Order page opens automatically after payment. This page serves as the central location for tracking and managing the certificate order within CERTInext.

The Order Header Bar

At the top of the page, a summary section displays the key details of the order.

Order ID

  • A unique identifier assigned to the certificate order (for example: 1184216685).

  • This number is required when contacting support or searching for the order later.

  • Record the Order ID or take a screenshot of the page for future reference.

Ordered Date

  • Displays the date and time when the order was submitted.

  • Confirms that the order was successfully created.

Product

  • Displays the SSL/TLS certificate variant selected during the ordering process.

  • Verify that the displayed product matches the intended certificate type.

Group

  • Displays the organization or account under which the certificate was ordered.

  • Confirms the billing and ownership account.

CA Source

  • Displays the issuing Certificate Authority.

  • For emSign certificates, this field shows emSign.

  • Verify that the expected CA is displayed.

Certificate Price

  • Displays the total amount charged for the certificate order in USD.

  • This amount should match the Grand Total shown during the Order Summary & Payment step.

Order Status

  • Displays Order Accepted in an orange status badge.

  • This indicates that payment has been successfully received and the order has been recorded in CERTInext.

  • The certificate request has not yet been forwarded to the Certificate Authority for processing.

  • No action is required from the requestor at this stage.

Certificate Status

  • Displays Pending for Approver in an orange status badge.

  • Indicates that the certificate request is awaiting approval from the organization's CERTInext Account Administrator.

  • The request cannot proceed until administrator approval has been completed.

If you are an Administrator:

  • Use the 3-dot menu located in the upper-right corner of the page to approve the request.

If you are not an Administrator:

  • Contact your IT department or CERTInext account administrator and provide the Order ID for approval.

⚠️ Important – Pending for Approver

In enterprise CERTInext accounts, every new certificate order must be approved by an Account Administrator before it is forwarded to emSign for processing.

  • If you are the designated Administrator, approve the request using the 3-dot menu available on this page.

  • If you are not the Administrator, contact the responsible administrator or CERTInext account manager and request approval.

  • Include the Order ID when requesting approval to help locate the order quickly.

What the Rest of the Order View Page Shows

SSL Subscription Information

Displays information about the certificate subscription.

  • Subscription For: Displays the selected subscription period (for example, 1 Year, 2 Years, or 3 Years).

  • Subscription Start Date: Displays as a dash (-) until the certificate is issued.

  • Subscription End Date: Displays as a dash (-) until the certificate is issued.

  • Subscription Status: Displays Pending in an orange status badge until issuance is completed.

Auto-Renewal Configuration

Displays the renewal settings selected during the order process.

  • Confirms whether automatic renewal is enabled.

  • Displays the configured number of days before certificate expiry when the renewal process should begin.

Certificate Information

Displays the certificate details entered during ordering.

  • Primary domain name.

  • Additional domains (SANs), if applicable.

  • Confirms the exact domains that will be included in the certificate.

Certificate Requestor Information

Displays the details of the user who submitted the certificate request.

  • Requestor Name.

  • Requestor Email Address.

CSR Information

Displays information extracted from the submitted Certificate Signing Request (CSR).

  • Common Name (CN): The primary domain name.

  • Key Size: Typically:

    • 2048-bit RSA for DV SSL and DV UCC certificates.

    • 4096-bit RSA for Wildcard certificate variants.

  • Key Algorithm: RSA.

Ordered By

Displays details of the individual who submitted the order.

  • User Name.

  • User Role.

Renewal Notifications

Displays the notification configuration for certificate renewal.

  • Send Email Notifications: Yes.

  • Renewal reminder emails will be sent before certificate expiration.

Reissue History

Displays the history of certificate reissues.

  • For a newly created order, the section displays:

    • No records found

  • This is expected because no certificate reissues have occurred yet.

📌 Note - Three Dot Menu Options

The 3-dot menu located in the upper-right corner of the Order View page provides access to additional order management functions.

Depending on the order status and user permissions, the menu may include:

  • Track Order (generate a public tracking URL)

  • Download Invoice

  • Replace CSR

  • Recall Request

  • Cancel Order

  • Download Certificate (available after issuance)

  • Reissue Certificate (available after issuance)

These options allow administrators and authorized users to manage the certificate throughout its lifecycle.

PHASE 2 will have below steps in a nutshell

Order Confirmation

After the order is submitted and payment is successfully processed:

  • A confirmation email is sent to the Requestor's registered email address.

  • The email contains a Track Order link.

  • Use this link to monitor the progress of the certificate request throughout the validation and issuance process.

Domain Verification

For all DV (Domain Validation) SSL/TLS certificates, domain ownership or control must be verified before certificate issuance.

  • Open the emSign Subscriber Portal using the link provided in the order emails.

  • Complete the Domain Control Validation (DCV) process using one of the available verification methods.

  • Domain verification confirms that you are authorized to request a certificate for the domain.

  • Certificate issuance cannot proceed until domain validation is successfully completed.

Administrator Approval

Applicable for enterprise accounts where approval workflows are enabled.

  • The certificate request is routed to the designated CERTInext Administrator.

  • The administrator reviews the request details, including:

    • Certificate product

    • Domain names

    • Requestor information

    • Organizational policies

  • The administrator can approve or reject the request.

  • Processing continues only after approval is granted.

Certificate Issued

Once all required validations and approvals have been completed:

  • emSign issues the SSL/TLS certificate.

  • Certificate issuance notifications are sent via email.

  • The certificate becomes available for download through CERTInext and the associated certificate management workflows.

Download & Install

After issuance:

  • Download the certificate files from CERTInext.

  • Download any required intermediate or CA chain certificates if applicable.

  • Install the certificate on the target server, application, load balancer, appliance, or device.

  • Verify that HTTPS/TLS services are functioning correctly after installation.

  • Perform post-installation validation to confirm successful deployment and secure connectivity.

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