DV Order Tracking

Clicking the Track Order button in the confirmation email opens the emSign Subscriber Portal - a separate, public-facing web page that guides you through the remaining steps to get your certificate issued. You do not need to log in to CERTInext to access this page.

Page Header

The page displays:

"Hello [Your Name], Please follow the instructions and complete the below verification steps to speed up your certificate issuance process."

The Four Order Actions

This page shows four steps in the Order Actions section. Steps 1 and 2 are automatically completed when you paid:

1. Submit CSR

• Completed (green tick) - automatically done when you submitted your CSR in Step 2.

2. Subscriber Agreement

• Completed (green tick) - automatically confirmed when you ticked the agreement in Step 6.

3. Domain Verification

• Awaiting Customer Action (orange) - YOU must complete this step.

4. Certificate Download

• Issuance Pending (orange) - becomes available once Step 3 is completed.

The Order Details Sidebar (Right Side of the Page)

• Date Ordered: Date you placed the order.

• Order ID: Your unique reference number.

• Product & Validity: Your DV variant and duration.

• Domain Name: The domain (or primary domain) being secured.

• Order Status: Order Accepted.

• Certificate Status: Pending for Approver - awaiting Administrator approval in CERTInext.

📌 InCommon Note

The emSign Subscriber Portal is the same for all users, including InCommon members. Domain verification is required for ALL DV certificates regardless of your InCommon membership - you must always prove domain control.

You can always return to this page by clicking the Track Order button in the confirmation email, or by generating the tracking URL from within CERTInext using the 3-dot menu on your order.