> For the complete documentation index, see [llms.txt](https://docs.certinext.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.certinext.io/documentation/certificate-lifecycle-management/ordering-a-certificate/as-a-customer/ordering-dv-public-trust-certificates/phase-2-steps-via-email-and-emsign/dv-order-tracking.md).

# DV Order Tracking

*Clicking the Track Order button in the confirmation email opens the emSign Subscriber Portal - a separate, public-facing web page that guides you through the remaining steps to get your certificate issued. You do not need to log in to CERTInext to access this page.*

<figure><img src="https://955357252-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNvYrWQTJxwzOAGkanyHW%2Fuploads%2FVDjKOksm8LQ7Tz1n5CsW%2Fimage.png?alt=media&amp;token=c185aa0a-e653-4198-b026-2b62cc57498a" alt=""><figcaption></figcaption></figure>

#### Page Header

The page displays:

*"Hello \[Your Name], Please follow the instructions and complete the below verification steps to speed up your certificate issuance process."*

## The Four Order Actions

This page shows four steps in the Order Actions section. Steps 1 and 2 are automatically completed when you paid:

#### 1. Submit CSR

* Completed (green tick) - automatically done when you submitted your CSR in Step 2.

#### 2. Subscriber Agreement

* Completed (green tick) - automatically confirmed when you ticked the agreement in Step 6.

#### 3. Domain Verification

* Awaiting Customer Action (orange) - YOU must complete this step.

#### 4. Certificate Download

* Issuance Pending (orange) - becomes available once Step 3 is completed.

## The Order Details Sidebar (Right Side of the Page)

* **Date Ordered:** Date you placed the order.
* **Order ID:** Your unique reference number.
* **Product & Validity:** Your DV variant and duration.
* **Domain Name:** The domain (or primary domain) being secured.
* **Order Status:** Order Accepted.
* **Certificate Status:** Pending for Approver - awaiting Administrator approval in CERTInext.

📌 **InCommon Note**

The emSign Subscriber Portal is the same for all users, including InCommon members. Domain verification is required for ALL DV certificates regardless of your InCommon membership - you must always prove domain control.

*You can always return to this page by clicking the Track Order button in the confirmation email, or by generating the tracking URL from within CERTInext using the 3-dot menu on your order.*