Certificate Download

Once all four previous actions are completed and emSign's validation team approves your organization, your certificate will be issued and ready for download. You will receive an email notification.

Email you will receive:

• Subject: "ORDER #[Order ID] – Your Certificate is ready for download"

• The email confirms your certificate is ready. It contains your Download Credentials:

◦ Order ID: Your unique order number (noted from the confirmation email)

◦ Download PIN: A unique PIN for this download (e.g., ONOFMAN) - keep this confidential

• Certificate Download Instructions (summarized in the email):

◦ Step 1: Install the emBridge application on your computer (if not already installed)

◦ Step 2: Connect your hardware token to your computer

◦ Step 3: Copy the Order ID and Download PIN

Before you begin the download, make sure:

• The emBridge application is installed on your computer. If not, download and install it first – instructions and download link are available in the email.

• Your USB hardware token (CSP device) is plugged into your computer.

• You have the Order ID and Download PIN from the email.

Download steps in CERTInext:

Log in to CERTInext. Navigate to your order, and click the Certificate Download option. You will see the "Download Certificate" page with the following instructions and fields:

Certificate Download Instructions shown on screen:

1. Install the emBridge application on your computer. If the application is already installed, skip this step.

2. Connect your hardware token to the computer. The certificate will be installed on this token.

3. Enter your Order Number and Download PIN below, then click Proceed.

4. Select the token on which the certificate should be downloaded.

5. Agree to the Terms and Conditions, then click "Agree & Download."

6. Open the token and verify that the certificate has been installed successfully.

Fields on the Download Certificate page:

Order Number

Your unique certificate order number from the confirmation email.

This is typically pre-filled. Verify it matches your Order ID. If it is not pre-filled, enter it manually.

Download PIN

The unique download PIN sent to you in the "Certificate is ready for download" email.

Enter the Download PIN exactly as shown in the email (e.g., ONOFMAN). The PIN is case-sensitive. Do not share this PIN with anyone outside your organization.

Click the "Proceed" button after entering the Order Number and Download PIN.

Next screen - Certificate Details and Token Selection:

After clicking Proceed, a new section appears showing your Certificate Details and the token selection option:

Certificate Details shown (read-only - verify these):

• Organization Name: Your organization's name

• Street Address 1

• State / Province

• Postal Code / Post Office Box Number

• Business Category: e.g., Private Organization

• Country: e.g., US

• City / Locality

• Jurisdiction of Incorporation Country: e.g., US

• Jurisdiction of Incorporation State / Province: e.g., California

• Jurisdiction of Incorporation Locality

Select Token (CSP)

CSP stands for Cryptographic Service Provider – this is your physical USB hardware token device where the certificate will be stored. The dropdown will list connected tokens detected by the emBridge application.

If your token is correctly connected and emBridge is running, it will appear in this dropdown. Select your token from the list. If the dropdown shows "No Device Found," your token is not detected – check the troubleshooting note below.

"I agree to the Terms and Conditions pertaining to certificate download" checkbox

A mandatory declaration that you accept the terms for downloading and using this certificate.

Read and check this checkbox. You cannot proceed without checking it.

Click the orange "Agree & Download" button. The emBridge application will initiate the certificate installation onto your selected token.

⚠ CRITICAL NOTES FOR CERTIFICATE DOWNLOAD

• If the "Select Token (CSP)" dropdown shows "No Device Found": (a) ensure your USB token is physically plugged into the computer, (b) check that the emBridge application is running (look for it in your system tray or taskbar), (c) try unplugging and re-plugging the token, then click the refresh icon next to the dropdown.

• The Download PIN is unique to your order and expires after use. Do not share it or attempt to use it on multiple computers.

• The certificate can only be downloaded once to a hardware token. If there is an issue during download, contact CERTInext support immediately.

• Once installed on the token, open the token management software to verify the certificate is visible and the details are correct.

• Store your hardware token securely. If the token is lost or damaged, you will need to apply for a certificate replacement.