Order Tracking

After payment, if you go back to CERTInext and navigate to Certificates > Orders, you will see your new order listed. Clicking on it opens the full Order Details page.

Information shown on the Order Details page:

• Order ID, Ordered Date, Product (Code Signing - EV), Group, CA Source (emSign), Certificate Price, Order Status, and Certificate Status

• SSL Subscription Information: Subscription period, start/end dates, and subscription status

• Auto-Renewal Configuration: Whether auto-renewal is enabled for this certificate

• Organization Representative Information: The details of the person who placed the order

• Authorized Representative Information: If nominated, shown here

• Authorized Signatory Information: Contract Signer and Certificate Approver details

• Organization Information: Your full registered organization details

• Certificate Requestor Information: The person who requested this specific certificate

• Certificate Information: Company DUNS / Registration Number

• Additional Information: Tags and Order Remarks if entered

• Renewal Notifications: Whether renewal email notifications are enabled

Order Status indicators to look out for:

• "Order Accepted" – Your payment was received and the order is in progress

• "Pending for Validation" (Certificate Status) - emSign is waiting for all verification actions to be completed

• "Approved by Second Approver" - All approvals are done; issuance is being processed

• "Issuance Pending" – Certificate is being prepared for download

Track Order Status feature:

On the Order Details page, there is an option to open or share your Order Status Tracking URL. This is a direct link to a page showing the current status of your order.

• Click "Open URL" to open the tracking page in your browser.

• Click "Share URL" to get the link to share with others (e.g., your manager or team). Note: When you use "Share URL," the tracking link is also sent to the Organization Representative's email on file.