> For the complete documentation index, see [llms.txt](https://docs.certinext.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.certinext.io/documentation/certificate-lifecycle-management/ordering-a-certificate/as-a-customer/ordering-ev-code-signing-certificates/phase-2-steps-via-email-and-emsign/order-tracking.md).
# Order Tracking
*After payment, if you go back to CERTInext and navigate to Certificates > Orders, you will see your new order listed. Clicking on it opens the full Order Details page.*
**Information shown on the Order Details page:**
• Order ID, Ordered Date, Product (Code Signing - EV), Group, CA Source (emSign), Certificate Price, Order Status, and Certificate Status
• SSL Subscription Information: Subscription period, start/end dates, and subscription status
• Auto-Renewal Configuration: Whether auto-renewal is enabled for this certificate
• Organization Representative Information: The details of the person who placed the order
• Authorized Representative Information: If nominated, shown here
• Authorized Signatory Information: Contract Signer and Certificate Approver details
• Organization Information: Your full registered organization details
• Certificate Requestor Information: The person who requested this specific certificate
• Certificate Information: Company DUNS / Registration Number
• Additional Information: Tags and Order Remarks if entered
• Renewal Notifications: Whether renewal email notifications are enabled
**Order Status indicators to look out for:**
• "Order Accepted" – Your payment was received and the order is in progress
• "Pending for Validation" (Certificate Status) - emSign is waiting for all verification actions to be completed
• "Approved by Second Approver" - All approvals are done; issuance is being processed
• "Issuance Pending" – Certificate is being prepared for download
**Track Order Status feature:**
On the Order Details page, there is an option to open or share your Order Status Tracking URL. This is a direct link to a page showing the current status of your order.
• *Click "Open URL" to open the tracking page in your browser.*
• *Click "Share URL" to get the link to share with others (e.g., your manager or team). Note: When you use "Share URL," the tracking link is also sent to the Organization Representative's email on file.*
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://docs.certinext.io/documentation/certificate-lifecycle-management/ordering-a-certificate/as-a-customer/ordering-ev-code-signing-certificates/phase-2-steps-via-email-and-emsign/order-tracking.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.