> For the complete documentation index, see [llms.txt](https://docs.certinext.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.certinext.io/documentation/certificate-lifecycle-management/ordering-a-certificate/as-a-customer/ordering-ev-code-signing-certificates/phase-2-steps-via-email-and-emsign/subscriber-agreement.md).

# Subscriber Agreement

*The Contract Signer (the person you nominated in Step 5, Section A) will receive a separate email asking them to read and sign the Subscriber Agreement. This is a legal document between your organization and emSign.*

<figure><img src="https://955357252-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNvYrWQTJxwzOAGkanyHW%2Fuploads%2F2Kb6opo04lTY9eZWz3Tk%2Fimage.png?alt=media&amp;token=14e25774-ee7c-497e-ac59-6f715235b67b" alt=""><figcaption></figcaption></figure>

<figure><img src="https://955357252-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNvYrWQTJxwzOAGkanyHW%2Fuploads%2FTeKNBfgdLi9MoTnkTGq6%2Fimage.png?alt=media&amp;token=60556ea2-16bc-4d39-8d0f-8bdc59269cf8" alt=""><figcaption></figcaption></figure>

<figure><img src="https://955357252-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNvYrWQTJxwzOAGkanyHW%2Fuploads%2Fydry0hIz5KtKkqQKvvDi%2Fimage.png?alt=media&amp;token=91c6cebd-37ff-422a-bb4c-369480926500" alt=""><figcaption></figcaption></figure>

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**Email the Contract Signer will receive:**

•     Subject: "ORDER #\[Order ID] – Sign Subscriber Agreement for EV SSL Request"

•     The email explains that a Code Signing - EV order has been submitted and requires the Subscriber Agreement to be signed by the Contract Signer role.

•     It contains a button labeled "Agreement Link." The Contract Signer must click this.

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**What the Contract Signer sees and does:**

•     Clicking the "Agreement Link" button opens the emSign Subscriber portal.

•     The page shows the full Order Details: Order ID, date, product, organization name, and identifier.

•     A PDF of the Subscriber Agreement is displayed on screen. The Contract Signer must read through this agreement (it is typically 10 pages).

•     On the right side of the screen is an "Accept Agreement" panel containing:

◦     Your Name - Pre-filled with the Contract Signer's name. Verify this is correct.

◦     Place - The city/location where the agreement is being signed. Enter the applicable city.

◦     Email ID - The Contract Signer's email address (partially masked for privacy).

◦     Checkbox: "I am the authorized person to sign this agreement" - Must be checked.

◦     Checkbox: "I agree to all the terms & conditions of this agreement" - Must be checked.

•     Click the orange "Accept Agreement" button to sign and submit.

•     After successful submission, a green success message will appear.

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**⚠  IMPORTANT NOTE**

•  The Contract Signer must be the one completing this step, not the applicant. Do not attempt to complete this step on someone else's behalf unless you are explicitly authorized.

•  The Contract Signer must check both checkboxes before the "Accept Agreement" button becomes active.

•  The Subscriber Agreement is a binding legal document. Ensure the Contract Signer reads it before accepting.

•  After accepting, Action 2 (Subscriber Agreement) will show as "Completed" on the Order Actions tracker.

•  If the Contract Signer does not receive the email, ask them to check their spam/junk folder, or contact your CERTInext administrator to resend the agreement link.