> For the complete documentation index, see [llms.txt](https://docs.certinext.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.certinext.io/documentation/certificate-lifecycle-management/ordering-a-certificate/as-a-customer/ordering-ev-code-signing-certificates/phase-2-steps-via-email-and-emsign/subscriber-agreement.md).
# Subscriber Agreement
*The Contract Signer (the person you nominated in Step 5, Section A) will receive a separate email asking them to read and sign the Subscriber Agreement. This is a legal document between your organization and emSign.*
**Email the Contract Signer will receive:**
• Subject: "ORDER #\[Order ID] – Sign Subscriber Agreement for EV SSL Request"
• The email explains that a Code Signing - EV order has been submitted and requires the Subscriber Agreement to be signed by the Contract Signer role.
• It contains a button labeled "Agreement Link." The Contract Signer must click this.
**What the Contract Signer sees and does:**
• Clicking the "Agreement Link" button opens the emSign Subscriber portal.
• The page shows the full Order Details: Order ID, date, product, organization name, and identifier.
• A PDF of the Subscriber Agreement is displayed on screen. The Contract Signer must read through this agreement (it is typically 10 pages).
• On the right side of the screen is an "Accept Agreement" panel containing:
◦ Your Name - Pre-filled with the Contract Signer's name. Verify this is correct.
◦ Place - The city/location where the agreement is being signed. Enter the applicable city.
◦ Email ID - The Contract Signer's email address (partially masked for privacy).
◦ Checkbox: "I am the authorized person to sign this agreement" - Must be checked.
◦ Checkbox: "I agree to all the terms & conditions of this agreement" - Must be checked.
• Click the orange "Accept Agreement" button to sign and submit.
• After successful submission, a green success message will appear.
**⚠ IMPORTANT NOTE**
• The Contract Signer must be the one completing this step, not the applicant. Do not attempt to complete this step on someone else's behalf unless you are explicitly authorized.
• The Contract Signer must check both checkboxes before the "Accept Agreement" button becomes active.
• The Subscriber Agreement is a binding legal document. Ensure the Contract Signer reads it before accepting.
• After accepting, Action 2 (Subscriber Agreement) will show as "Completed" on the Order Actions tracker.
• If the Contract Signer does not receive the email, ask them to check their spam/junk folder, or contact your CERTInext administrator to resend the agreement link.
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