Order Confirmation

You are automatically redirected to the Order View page in CERTInext. Bookmark or note the Order ID displayed at the top - you will need it if you contact support.

The Order View shows the following key fields:

• Order ID - unique reference number for your certificate order. Keep this safe.

• Ordered Date - date and time the order was placed.

• Product - the EV certificate product ordered.

• Group - your organization account name.

• CA Source - Certificate Authority: emSign.

• Certificate Price - total amount charged for this order (USD).

• Order Status - 'Order Accepted' (orange badge) - the order has been received and accepted for processing.

• Certificate Status - 'Pending for Approver' (orange badge) - the certificate is awaiting verification and issuance steps.

ℹ INFO Note - Subscription Dates Subscription Start Date and Subscription End Date will be blank at this stage. They are populated once the certificate is issued and the subscription becomes Active.

Order Confirmation Email

Within minutes of payment, the Organization Representative receives an email notification confirming the order was placed successfully.

The email contains the following:

• Subject: ORDER #[Order ID] - Your Order is Successful

• Order ID - your unique order reference number

• Ordered Date - date and time (UTC)

• Product & Validity - product name and subscription period

• Identifier - the primary domain name secured by this certificate

• Subscription Per - e.g., 1 Year(s)

• Track Order button - orange button linking to the emSign Subscriber Portal for your order

Click Track Order to open the emSign Subscriber Portal where you will complete the remaining verification actions. You can also access this portal via the link in subsequent notification emails.

Tracking Order Status in CERTInext

In CERTInext, navigate to Certificates > Orders and click your order to view its full details.

Click the three-dot menu (top-right of the order) to open the "Track Order Status" popup. This popup shows a unique Order Status Tracking URL.

• "Open URL": Opens the emSign Subscriber Portal in your browser.

• "Share URL": Sends the tracking link via email to the Organization Representative.