> For the complete documentation index, see [llms.txt](https://docs.certinext.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.certinext.io/documentation/certificate-lifecycle-management/ordering-a-certificate/as-a-customer/ordering-ev-public-trust-certificates/phase-2-steps-via-email-and-emsign/order-tracking.md).

# Order Tracking

The emSign Subscriber Portal is the central place where all post-payment verification steps are tracked and completed. *Access it via the "Track Order" link in your confirmation email.*

**The portal displays:**

•       Request Information: Certificate Requester, Contract Signer, and Certificate Approver details

•       Order Details panel (right side): Date, Order ID, Product, Domain, Order Status, Certificate Status

•       Order Actions: A numbered list of all verification steps required for certificate issuance

 

<figure><img src="https://955357252-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNvYrWQTJxwzOAGkanyHW%2Fuploads%2FRFMcQU724dZsd20VydAj%2Fimage.png?alt=media&amp;token=30f1137b-e26a-49e2-86c8-a2feb18c8f00" alt=""><figcaption></figcaption></figure>

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### The Order Actions

<table data-header-hidden><thead><tr><th valign="top"></th></tr></thead><tbody><tr><td valign="top"><p><strong>ℹ INFO</strong></p><p><strong>Product Difference - Number of Order Actions by Product</strong></p><p>EV SSL Certificate has 7 Order Actions.</p><p>EV SSL Certificate UCC has 8 Order Actions (adds Action 7: Interim DV Certificate).</p></td></tr></tbody></table>

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**Action 1 - Submit CSR**

Confirms your CSR was accepted. Auto-completed if you submitted a CSR in Step 2. Only pending if you selected "Skip CSR".

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**Action 2 - Certificate Requester Verification**

The Organization Representative confirms they authorized this certificate request. A consent email is sent to their email address.

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**Action 3 - Subscriber Agreement**

The Contract Signer electronically signs the emSign Subscriber Agreement - the legal contract between your organization and the CA.

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**Action 4 - EV Certificate Request Approval**

The Certificate Approver gives formal institutional authorization for EV certificate issuance. Mandatory for all EV certificates.

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**Action 5 - Organization Verification**

The CA verifies that your organization is a real, legally registered entity. May be automatic or require a Verified Professional Letter (VPL).

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**Action 6 - Domain Verification (DCV)**

You prove to the CA that your organization controls the domain(s) on the certificate. Required before certificate issuance.

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**Action 7 (EV SSL Certificate UCC only) - Interim DV Certificate**

A temporary DV-level certificate is automatically issued after domain verification, while EV organization checks are finalized.

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**Action 7 (EV SSL Certificate) / Action 8 (EV SSL Certificate UCC) - Certificate Download**

Available once all other steps are complete. The CA issues your certificate and it becomes available for download.

<table data-header-hidden><thead><tr><th valign="top"></th></tr></thead><tbody><tr><td valign="top"><p><strong>ℹ INFO</strong></p><p><strong>Action Status Colors</strong></p><p>Green = Completed.</p><p>Orange = Awaiting Customer Action (you must do something).</p><p>'Issuance Pending' (orange) on the final certificate action means the CA is still processing - no action needed yet.</p><p>Certificate Status in the right panel shows the overall progress: 'Pending for Approver' > 'Approved' > 'Certificate Generated'.</p><p>Use the Resync button (circular arrow icon) next to any action to refresh its status or resend notification emails.</p></td></tr></tbody></table>