> For the complete documentation index, see [llms.txt](https://docs.certinext.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.certinext.io/documentation/certificate-lifecycle-management/ordering-a-certificate/as-a-customer/ordering-ev-public-trust-certificates/phase-2-steps-via-email-and-emsign/order-tracking.md). # Order Tracking The emSign Subscriber Portal is the central place where all post-payment verification steps are tracked and completed. *Access it via the "Track Order" link in your confirmation email.* **The portal displays:** • Request Information: Certificate Requester, Contract Signer, and Certificate Approver details • Order Details panel (right side): Date, Order ID, Product, Domain, Order Status, Certificate Status • Order Actions: A numbered list of all verification steps required for certificate issuance
### The Order Actions

ℹ INFO

Product Difference - Number of Order Actions by Product

EV SSL Certificate has 7 Order Actions.

EV SSL Certificate UCC has 8 Order Actions (adds Action 7: Interim DV Certificate).

**Action 1 - Submit CSR** Confirms your CSR was accepted. Auto-completed if you submitted a CSR in Step 2. Only pending if you selected "Skip CSR". **Action 2 - Certificate Requester Verification** The Organization Representative confirms they authorized this certificate request. A consent email is sent to their email address. **Action 3 - Subscriber Agreement** The Contract Signer electronically signs the emSign Subscriber Agreement - the legal contract between your organization and the CA. **Action 4 - EV Certificate Request Approval** The Certificate Approver gives formal institutional authorization for EV certificate issuance. Mandatory for all EV certificates. **Action 5 - Organization Verification** The CA verifies that your organization is a real, legally registered entity. May be automatic or require a Verified Professional Letter (VPL). **Action 6 - Domain Verification (DCV)** You prove to the CA that your organization controls the domain(s) on the certificate. Required before certificate issuance. **Action 7 (EV SSL Certificate UCC only) - Interim DV Certificate** A temporary DV-level certificate is automatically issued after domain verification, while EV organization checks are finalized. **Action 7 (EV SSL Certificate) / Action 8 (EV SSL Certificate UCC) - Certificate Download** Available once all other steps are complete. The CA issues your certificate and it becomes available for download.

ℹ INFO

Action Status Colors

Green = Completed.

Orange = Awaiting Customer Action (you must do something).

'Issuance Pending' (orange) on the final certificate action means the CA is still processing - no action needed yet.

Certificate Status in the right panel shows the overall progress: 'Pending for Approver' > 'Approved' > 'Certificate Generated'.

Use the Resync button (circular arrow icon) next to any action to refresh its status or resend notification emails.

--- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.certinext.io/documentation/certificate-lifecycle-management/ordering-a-certificate/as-a-customer/ordering-ev-public-trust-certificates/phase-2-steps-via-email-and-emsign/order-tracking.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.