Order Tracking

The emSign Subscriber Portal is the central place where all post-payment verification steps are tracked and completed. Access it via the "Track Order" link in your confirmation email.

The portal displays:

• Request Information: Certificate Requester, Contract Signer, and Certificate Approver details

• Order Details panel (right side): Date, Order ID, Product, Domain, Order Status, Certificate Status

• Order Actions: A numbered list of all verification steps required for certificate issuance

The Order Actions

ℹ INFO Product Difference - Number of Order Actions by Product EV SSL Certificate has 7 Order Actions. EV SSL Certificate UCC has 8 Order Actions (adds Action 7: Interim DV Certificate).

Action 1 - Submit CSR

Confirms your CSR was accepted. Auto-completed if you submitted a CSR in Step 2. Only pending if you selected "Skip CSR".

Action 2 - Certificate Requester Verification

The Organization Representative confirms they authorized this certificate request. A consent email is sent to their email address.

Action 3 - Subscriber Agreement

The Contract Signer electronically signs the emSign Subscriber Agreement - the legal contract between your organization and the CA.

Action 4 - EV Certificate Request Approval

The Certificate Approver gives formal institutional authorization for EV certificate issuance. Mandatory for all EV certificates.

Action 5 - Organization Verification

The CA verifies that your organization is a real, legally registered entity. May be automatic or require a Verified Professional Letter (VPL).

Action 6 - Domain Verification (DCV)

You prove to the CA that your organization controls the domain(s) on the certificate. Required before certificate issuance.

Action 7 (EV SSL Certificate UCC only) - Interim DV Certificate

A temporary DV-level certificate is automatically issued after domain verification, while EV organization checks are finalized.

Action 7 (EV SSL Certificate) / Action 8 (EV SSL Certificate UCC) - Certificate Download

Available once all other steps are complete. The CA issues your certificate and it becomes available for download.

ℹ INFO Action Status Colors Green = Completed. Orange = Awaiting Customer Action (you must do something). 'Issuance Pending' (orange) on the final certificate action means the CA is still processing - no action needed yet. Certificate Status in the right panel shows the overall progress: 'Pending for Approver' > 'Approved' > 'Certificate Generated'. Use the Resync button (circular arrow icon) next to any action to refresh its status or resend notification emails.