> For the complete documentation index, see [llms.txt](https://docs.certinext.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.certinext.io/documentation/certificate-lifecycle-management/ordering-a-certificate/as-a-customer/ordering-ov-public-trust-certificates/phase-1-steps/step-4-organization-representative.md).
# Step 4 - Organization Representative
This step identifies the person who will act as the certificate subscriber - the individual who is responsible for the certificate on behalf of the organization. This person will receive all certificate-related emails including order confirmation, verification requests, and the download notification.
**Choose User (New / Existing)**: *Toggle between creating a new user profile or selecting an existing one from your account.*
**New**: *Enter the representative's details manually.*
**Existing**: *Select from a pre-existing list of users in the system. If this is your first certificate order or the representative is not yet in the system, choose New. Otherwise, choose Existing and select the appropriate user.*
Name (\*): Full name of the organization representative. *Enter the person's legal first and last name. Avoid abbreviations.*
Email ID (\*): The email address of the representative. This is where all certificate notifications will be sent. *Enter a valid, monitored business email address. All post-submission actions (consent, DCV, download) are triggered via this email. Do not use a shared or unmonitored mailbox unless someone actively reads it.*
Mobile Number (\*): The representative's mobile/phone number (including country code). *Select the country dial code from the dropdown, then enter the number.* This may be used for identity verification by the CA.
Certificate Download Delegation: An optional section to designate a different person who is authorized to download the issued certificate on behalf of the representative. *Only fill in if the person who applied is not the same person who will download and install the certificate.* *Leave blank if the representative will handle the download themselves.*
Contact name (Delegation): Name of the person delegated to download the certificate. *Enter only if using Certificate Download Delegation.*
Email ID (Delegation): Email address of the delegated downloader. *Enter only if using Certificate Download Delegation. This person will receive the download notification email.*
**Note - Representative Email**
The email address entered here is the most critical field in this step.
*Every post-payment action - consent requests, domain verification instructions, and the final certificate download link - is sent to this address.*
*Ensure it belongs to someone who will monitor it actively until the certificate is issued.*
**Action**
*After completing the representative's details, click Next.*
---
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