> For the complete documentation index, see [llms.txt](https://docs.certinext.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.certinext.io/documentation/certificate-lifecycle-management/ordering-a-certificate/as-a-customer/ordering-ov-public-trust-certificates/phase-2-steps-via-email-and-emsign.md).

# Phase 2 Steps (via email & emSign)

After payment, your order enters a multi-step verification and issuance workflow. Most steps happen automatically or require brief actions from you via email links. This section explains every stage in sequence.

&#x20;

**The Phase 2 steps are:**

Order Confirmation - receive email and view order in CERTInext

Order Tracking - access the emSign Subscriber Portal and review Order Actions

Organization Re-use Consent - provide consent if re-using a validated organization

Subscriber Agreement - confirm agreement for this specific order

Domain Verification - complete Domain Control Validation (DCV) for each domain

Certificate Download - download your issued certificate in the preferred format

Order Fulfilled - certificate active and installed on your server


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