OV Order Tracking

2.3 emSign Subscriber Portal - Order Actions Overview

The emSign Subscriber Portal is eMudhra's certificate management interface for subscribers. It shows the status of all five verification actions that must be completed before your certificate is issued.

The portal header shows your name and the Certificate Requester Information. The Order Details panel on the right shows Order ID, Product & Validity, primary Domain Name, Order Status, and Certificate Status.

The Five Order Actions

1. Organization Verification: Confirms the organization details are accurate and the organization is validated by the CA. This is typically auto-completed if you selected a pre-validated organization in Step 3 of the application.

2. Submit CSR: Confirms your CSR was accepted. Auto-completed if you submitted a CSR in Step 2.

3. Subscriber Agreement: You must formally agree to the emSign Subscriber Agreement for this specific order. Status will show 'Awaiting Customer Action' until you complete it.

4. Domain Verification: You must prove you control each domain on the certificate. Status shows 'Awaiting Customer Action'. Covered in detail in Section 2.6.

5. Certificate Download: Available once all other steps are complete. Status progresses from 'Issuance Pending' to 'Certificate Issued'. Covered in Section 2.7.

Note - Action Status Colors

Green = Completed.

Orange = Awaiting Customer Action (you must do something).

'Issuance Pending' (orange) on step 5 means the CA is still processing - no action needed yet.

Certificate Status in the right panel shows the overall progress: 'Pending for Approval' - 'Approved' - 'Certificate Generated'.