> For the complete documentation index, see [llms.txt](https://docs.certinext.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.certinext.io/documentation/certificate-lifecycle-management/ordering-a-certificate/as-a-customer/ordering-ov-public-trust-certificates/phase-2-steps-via-email-and-emsign/ov-order-tracking.md).

# OV Order Tracking

#### 2.3 emSign Subscriber Portal - Order Actions Overview

The emSign Subscriber Portal is eMudhra's certificate management interface for subscribers. *It shows the status of all five verification actions that must be completed before your certificate is issued.*

 

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The portal header shows your name and the Certificate Requester Information. The Order Details panel on the right shows Order ID, Product & Validity, primary Domain Name, Order Status, and Certificate Status.

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#### The Five Order Actions

1\. **Organization Verification**: Confirms the organization details are accurate and the organization is validated by the CA. This is typically auto-completed if you selected a pre-validated organization in Step 3 of the application.

2\. **Submit CSR**: Confirms your CSR was accepted. Auto-completed if you submitted a CSR in Step 2.

3\. **Subscriber Agreement**: You must formally agree to the emSign Subscriber Agreement for this specific order. Status will show 'Awaiting Customer Action' until you complete it.

4\. **Domain Verification**: You must prove you control each domain on the certificate. Status shows 'Awaiting Customer Action'. Covered in detail in Section 2.6.

5\. **Certificate Download**: Available once all other steps are complete. Status progresses from 'Issuance Pending' to 'Certificate Issued'. Covered in Section 2.7.

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**Note - Action Status Colors**&#x20;

*Green = Completed.*

*Orange = Awaiting Customer Action (you must do something).*

*'Issuance Pending' (orange) on step 5 means the CA is still processing - no action needed yet.*

*Certificate Status in the right panel shows the overall progress: 'Pending for Approval' - 'Approved' - 'Certificate Generated'.*