> For the complete documentation index, see [llms.txt](https://docs.certinext.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.certinext.io/documentation/certificate-lifecycle-management/ordering-a-certificate/as-a-customer/ordering-smime-certificates/phase-2-steps-via-email-and-emsign.md).

# Phase 2 Steps (via email & emSign)

#### PHASE 2 POST-SUBMISSION: WHAT HAPPENS AFTER YOU PAY

After payment, the process moves partly to your email inbox. You will receive notifications and must complete an email verification step before your certificate is issued. Below is the full sequence of what happens.

Immediately after payment, CERTInext displays the View Order page. This is your official order record. Save or bookmark this page for future reference.

<figure><img src="/files/bmLGsL0M3fKJgUsfB5BS" alt=""><figcaption></figcaption></figure>

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#### What You Will See

•        Order ID: A unique numeric identifier for your certificate order (e.g., 2287274899). Note this number. You will need it when contacting support or tracking your order.

•        Ordered Date: The date and time when the order was placed (UTC). Verify this is the correct date.

•        Product: The certificate product you ordered. Confirm it matches your selection.

•        Group: Your organisation name in CERTInext. For reference only.

•        CA Source: The Certificate Authority that will issue the certificate (eSign). For reference only.

•        Certificate Price: The cost charged for this certificate in USD. For reference only.

•        Order Status: The current processing status of your order. Should show 'Order Accepted' immediately after payment. This confirms payment was received.

•        Certificate Status: The issuance stage of the certificate. Will initially show 'Pending for Approver'. This means the CA is reviewing the order before issuing.

•        Certificate Requestor Information: Name, email, and mobile number of the person who placed the order. Verify your details are correct.

•        Certificate Information: The secured email address bound to this certificate. Verify the email address is correct.

•        CSR Information (CN, Key Size, Algorithm): Technical details extracted from your submitted CSR: Common Name (CN), the key size in bits (e.g., 2048), and the signing algorithm. For reference. A key size of 2048-bit RSA is industry standard.

•        Ordered By (User / Role): The CERTInext user account that placed the order and their role. For audit and reference purposes.

•        Renewal Notifications: Indicates whether automatic renewal reminder emails are turned on. If set to 'Yes', you will receive reminders before the certificate expires. Recommended to keep enabled.

•        Additional Email Recipients: Any extra email addresses you added in Step 5 to receive notifications. Review to confirm the list is correct.

#### Tracking Your Order

On the View Order page, click the three-dot menu (triple dot icon) in the top-right corner of the order detail panel, then select 'Track Order Status'. A modal window appears showing a public Order Status Tracking URL.

<figure><img src="/files/KxNubXGRAU8gzQ0JdD39" alt=""><figcaption></figcaption></figure>

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•        Order Status Tracking URL: A unique, shareable URL that shows the real-time status of this specific order without requiring a CERTInext login. Copy this URL for your records. Click 'Open URL' to view it in a browser, or 'Share URL' to send it by email.

•        Open URL button: Opens the tracking page directly in your browser. Click to verify the tracking page is working.

•        Share URL button: Sends the tracking URL by email to the Requestor Email ID associated with this order. Click if the requestor needs the URL to track progress themselves.


---

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