> For the complete documentation index, see [llms.txt](https://docs.certinext.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.certinext.io/documentation/certificate-lifecycle-management/ordering-a-certificate/as-a-customer/ordering-smime-certificates/phase-2-steps-via-email-and-emsign/email-verification.md). # Email Verification This is the most time-sensitive step. Shortly after the order confirmation email, you (or the certificate subject, the person whose email is being secured) will receive a second email asking you to verify the email address.
#### About This Email Subject line: ORDER #\[Order ID] - Email Verification Link Look for this subject line in your inbox. Verify Email button: A large orange button linking to the emSign subscriber portal to complete email verification. Click this button to begin verification. You will be taken to the emSign portal. Expiry warning: A notice that the verification link expires in 24 hours. Act promptly. If you miss the 24-hour window, you will need to request a new verification email from the order tracking page. Other Order Information: A summary of the order (Product, Validity, Identifier) for reference. Verify the identifier (email address) is correct before clicking. Direct URL alternative: If the button does not work, a plain URL is provided that you can copy and paste into a browser. Use this as a backup if the button fails. **WARNING**: This verification email is sent to the email address that is being secured by the certificate (the Certificate Information email, Step 4), not necessarily to the Requestor Email ID. Make sure the owner of that mailbox checks their inbox promptly. **TIP:** Check your spam or junk folder if you do not see the verification email within a few minutes. Add to your safe senders list to avoid this in future. #### **Accepting Email Verification on the emSign Portal** Clicking the 'Verify Email' button in the verification email opens the emSign Subscriber Portal. This is a separate portal from CERTInext. Here you confirm that you own and control the email address being secured.
#### What You Will See • Page header: The emSign branded Subscriber portal page. This is the correct destination; it is part of eMudhra's infrastructure. • Order details box: Shows the Order ID, Date Ordered, Product & Validity, and Order Status. Verify this matches your order. • Verification prompt: A message reading: 'Please accept to verify your email ID (\[your email address]).' Read this carefully to confirm the email address shown is the one you intended to secure. • Accept button: An orange button that, when clicked, confirms you own and consent to securing this email address. Click Accept to proceed. **NOTE:** Only the person who controls the email address being certified should click Accept. This step proves to the CA that the certificate owner consents to being issued a certificate for that address. #### After Clicking Accept
SUCCESS: You will see a green success message confirming: 'Thank you for verifying your email ID and completing the Email Verification step successfully.' Your Order ID, Product, and Validity are confirmed on this screen. A 'Proceed for Verification' button appears. Click it to move to the full verification steps overview. **Verification Steps Overview** After completing email verification, the emSign portal shows you a checklist of all the steps required before your certificate can be issued. This screen also serves as the main progress tracker.
#### Verification Steps Explained • Step 1 - Submit CSR: Your Certificate Signing Request has been received and validated by the CA. Completed during application (Step 2). • Step 2 - Subscriber Agreement: You accepted the eSign Subscriber Agreement during payment (Step 6). Completed during payment. • Step 3 - Email Verification: You clicked Accept to verify ownership of the email address (Step 10). You complete this (Steps 9-10). • Step 4 - Certificate Download: The CA has issued the certificate and it is ready for you to download. Automatic - CA issues; you download. #### Certificate Issued Message Once all three prerequisite steps are complete, Step 4 (Certificate Download) will show the status 'Certificate Issued' in green. The page will display the following message: SUCCESS: 'Your certificate has been issued and ready for download. An email containing certificate download instructions has been sent to your email ID. Your certificate is based on the CSR submitted by you. Please ensure to import/use the certificate against the same key-pair from where the CSR was generated. Please follow the necessary instructions in your download notification email to download your certificate.' NOTE: A 'Resend Email' button is available on this screen if you did not receive the download notification email. Click it to receive another copy. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.certinext.io/documentation/certificate-lifecycle-management/ordering-a-certificate/as-a-customer/ordering-smime-certificates/phase-2-steps-via-email-and-emsign/email-verification.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.