# Placing an order as a Retail Customer

Retail customers are individuals or small and medium businesses that place certificate orders directly through the public CERTInext portal. Any customer placing orders via [https://emsign.com/](https://emsign.com/index) is treated as a Retail customer within CERTInext.

Retail accounts are designed to provide a simplified yet powerful ordering experience, allowing customers to procure and manage certificates without the complexity of reseller or enterprise pricing models.

#### Placing a Certificate Order

To place a certificate order as a Retail customer, follow these steps:

1. **Sign In to the Portal**\
   Log in to the CERTInext portal (<https://us.certinext.io/>) using your registered Retail account credentials.

<figure><img src="/files/sjLNgivQpTxujBfOC6oB" alt=""><figcaption></figcaption></figure>

2. **Select the Certificate Product**\
   Choose the required certificate type from the available products.

<figure><img src="/files/JBtHpbAh0prpchqItQ1D" alt=""><figcaption></figcaption></figure>

3. **Provide Certificate Details**\
   Enter domain, organization, and technical details as prompted.
4. **Confirm Pricing and Submit Order**\
   Review the product price and submit the order using available wallet balance or payment options.
5. **Order Processing and Issuance**\
   Once submitted, the order is processed and the certificate is issued upon successful validation.

#### Pricing and Payment

* Retail certificate orders follow standard product pricing defined by CERTInext.
* Pricing details can be viewed under Billing & Payments → Product Price List.
* Orders are processed using the account wallet balance or supported payment methods.

This structured approach allows Retail customers to quickly purchase and manage certificates while maintaining visibility into pricing, billing, and certificate lifecycle events.


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