> For the complete documentation index, see [llms.txt](https://docs.certinext.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.certinext.io/documentation/support-and-resources/raising-a-support-ticket.md).

# Raising a Support Ticket

Support requests for CERTInext can be raised to ensure timely resolution or feature assistance through eMudhra’s 24×7 support team. Customers can reach out to the support team via the following:

* Official support email ID: [support@certinext.io](mailto:enterprise.support@emudhra.com)
* Call us on: +1 877-513-1014

**Important Points to note:**

* Use our knowledge base first: [https://docs.certinext.io/documentation](https://docs.emsign.com/emsign-certinext/overview)
* Support excludes custom development but covers troubleshooting, and best practices guidance.

**Best Practices for Effective Support:**

* Include timestamps, and environment details.
* Reference related Dashboard alerts or logs (export via Reports).
* Mention recent changes: upgrades/configs done at your end
* Sandbox testing resolves 30% of issues independently- request access if needed. (Sandbox account Url: [https://sandbox-us.certinext.io/](https://sandbox-us.emsign.com/login))
* Never share: Private keys/passwords in tickets