Raising a Support Ticket

Support requests for CERTInext can be raised to ensure timely resolution or feature assistance through eMudhra’s 24×7 support team. Customers can reach out to the support team via the following:

• Official support email ID: [email protected]

• 24X7 Chat Support on our Website: SSL Certificates Provider | SSL/TLS Certificate Authority: emSign

• Call us on: [phone]

Important Points to note:

• Use our knowledge base first: https://docs.emsign.com/emsign-certinext/overview

• Support excludes custom development but covers troubleshooting, and best practices guidance.

Best Practices for Effective Support:

• Include timestamps, and environment details.

• Reference related Dashboard alerts or logs (export via Reports).

• Mention recent changes: upgrades/configs done at your end

• Sandbox testing resolves 30% of issues independently- request access if needed. (Sandbox account Url: https://sandbox-us.emsign.com/login)

• Never share: Private keys/passwords in tickets