> For the complete documentation index, see [llms.txt](https://docs.certinext.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.certinext.io/documentation/support-and-resources/raising-a-support-ticket.md). # Raising a Support Ticket Support requests for CERTInext can be raised to ensure timely resolution or feature assistance through eMudhra’s 24×7 support team. Customers can reach out to the support team via the following: * Official support email ID: [support@certinext.io](mailto:enterprise.support@emudhra.com) * 24X7 Chat Support on our Website: [SSL Certificates Provider | SSL/TLS Certificate Authority: emSign](https://us.certinext.io/) * Call us on: +1 559 546 4889 **Important Points to note:** * Use our knowledge base first: [https://docs.certinext.io/documentation](https://docs.emsign.com/emsign-certinext/overview) * Support excludes custom development but covers troubleshooting, and best practices guidance. **Best Practices for Effective Support:** * Include timestamps, and environment details. * Reference related Dashboard alerts or logs (export via Reports). * Mention recent changes: upgrades/configs done at your end * Sandbox testing resolves 30% of issues independently- request access if needed. (Sandbox account Url: [https://sandbox-us.certinext.io/](https://sandbox-us.emsign.com/login)) * Never share: Private keys/passwords in tickets --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.certinext.io/documentation/support-and-resources/raising-a-support-ticket.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.