# Help Center

<h2 align="center">What can we help you find?</h2>

<p align="center">Browse the topics below or use the GitBook assistant to ask anything you need help with.</p>

<p align="center"><a href="https://docs.certinext.io/documentation" class="button primary">Search Documentation</a> <a href="https://docs.certinext.io/documentation/support-and-resources/raising-a-support-ticket" class="button secondary">Raise a Ticket</a> </p>

<table data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><h4><i class="fa-leaf">:leaf:</i></h4></td><td><strong>Raising a Support Ticket</strong></td><td>This section explains how to raise a support ticket with the CERTInext support team, including required information, severity selection, and best practices to ensure faster issue resolution and accurate diagnosis.</td><td><a href="https://docs.certinext.io/documentation/support-and-resources/raising-a-support-ticket">https://docs.certinext.io/documentation/support-and-resources/raising-a-support-ticket</a></td></tr><tr><td><h4><i class="fa-plug">:plug:</i></h4></td><td><strong>Support Severity Levels and SLAs</strong></td><td>This section defines support severity levels, response and resolution timelines, and service level commitments, helping customers understand prioritization, escalation, and expected support outcomes.</td><td><a href="/spaces/NvYrWQTJxwzOAGkanyHW/pages/5BFIWsomYyTxjarUux3F">/spaces/NvYrWQTJxwzOAGkanyHW/pages/5BFIWsomYyTxjarUux3F</a></td></tr><tr><td><h4><i class="fa-money-bill-wave">:money-bill-wave:</i></h4></td><td><strong>Log Collection Guide</strong></td><td>This guide outlines how to collect and share relevant CertiNext logs and diagnostic information securely, enabling the support team to efficiently analyze issues and reduce resolution time.</td><td><a href="/spaces/NvYrWQTJxwzOAGkanyHW/pages/6eWBg7TmLpXaSqNXmEN0">/spaces/NvYrWQTJxwzOAGkanyHW/pages/6eWBg7TmLpXaSqNXmEN0</a></td></tr><tr><td><h4><i class="fa-computer-mouse">:computer-mouse:</i></h4></td><td><strong>Training and Enablement</strong></td><td>This section highlights available training materials, onboarding resources, and enablement content designed to help users and administrators build proficiency with CertiNext.</td><td><a href="/spaces/NvYrWQTJxwzOAGkanyHW/pages/Uc0XbTqtX3oudbjJEZpi">/spaces/NvYrWQTJxwzOAGkanyHW/pages/Uc0XbTqtX3oudbjJEZpi</a></td></tr><tr><td><h4><i class="fa-bullhorn">:bullhorn:</i></h4></td><td><strong>Contact Information</strong></td><td>This section lists official support contact channels, operating hours, and escalation paths, ensuring customers know how to reach the CertiNext support team when assistance is required.</td><td><a href="/spaces/NvYrWQTJxwzOAGkanyHW/pages/2qeafMbIrpisERgnHW1k">/spaces/NvYrWQTJxwzOAGkanyHW/pages/2qeafMbIrpisERgnHW1k</a></td></tr></tbody></table>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.certinext.io/help-center/readme.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.