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Raising a Support Ticket

This section explains how to raise a support ticket with the CERTInext support team, including required information, severity selection, and best practices to ensure faster issue resolution and accurate diagnosis.

Support Severity Levels and SLAs

This section defines support severity levels, response and resolution timelines, and service level commitments, helping customers understand prioritization, escalation, and expected support outcomes.

Log Collection Guide

This guide outlines how to collect and share relevant CertiNext logs and diagnostic information securely, enabling the support team to efficiently analyze issues and reduce resolution time.

Training and Enablement

This section highlights available training materials, onboarding resources, and enablement content designed to help users and administrators build proficiency with CertiNext.

Contact Information

This section lists official support contact channels, operating hours, and escalation paths, ensuring customers know how to reach the CertiNext support team when assistance is required.