Global Settings
The Global Settings page allows administrators to configure account-wide behaviors that apply across all users, certificates, and workflows in CertiNext. You will be on the "Account Configuration" menu. These settings help enforce security controls, standardize communication, and ensure consistent notification and alerting across the organization. Proper configuration of global settings is essential for secure operations and predictable certificate lifecycle management.
This page is typically accessed by account administrators and governs authentication, language preferences, notifications, and operational contact details.
Authentication Settings
Global authentication settings define how users access CertiNext and help enforce organizational security policies.
Enforce Two-Factor Authentication (2FA) Enables mandatory two-factor authentication for all users using T-OTP–based authentication. This adds an additional security layer beyond passwords and helps protect administrative and operational access.
Enable Single Sign-On (SSO) Allows users to authenticate using the organization’s identity provider. SSO simplifies user access management, supports centralized identity governance, and aligns CertiNext access with enterprise IAM policies.
These settings help ensure that access to certificate and trust operations is protected and auditable.
Language Preferences
Language settings control the default language used across the platform and in system communications.
Default Language Sets the primary language for the CertiNext user interface.
Email Notification Language Defines the language used for all system-generated email notifications, including certificate and order-related communications.
Configuring language preferences ensures consistency in user experience and external communications, especially in global or multi-region deployments.
Notifications and Alerts
Notification settings control how CertiNext communicates important lifecycle events, operational alerts, and account-level information.
Support Contact Information
Administrators can configure:
Support Email
Support Contact Number
Support Display Name
These details are included in customer-facing notifications to provide clear points of contact for certificate-related queries or issues.
Certificate Renewal Notifications
CertiNext allows fine-grained control over certificate renewal messaging to help prevent expirations and service disruption.
Account-wide Certificate Renewal Message A customizable message included in renewal notifications.
Send Certificate Renewal Notification Emails Enables automated renewal reminders to configured recipients.
Renewal Notification Schedule Notifications can be sent at multiple intervals before expiry (for example, 90, 60, 30, 15, 10, 5, 3, and 1 day) and after expiry. This ensures stakeholders receive timely reminders aligned with operational processes.
Order and Provisioning Notifications
Global settings also control who receives certificate order and provisioning-related emails, including:
Order confirmation
CSR-related notifications
Certificate download notifications
Additional options include:
Copy Technical Point of Contact (TPOC) on order emails
Exclude Organization Representatives from receiving certain order notifications
Configure account-level email addresses for provisioning alerts
These controls help route notifications to the right operational teams while reducing unnecessary noise.
Domain Validation and Provisioning Options
Generate Interim DV Enables interim Domain Validation handling as part of the certificate issuance process, supporting faster provisioning workflows where applicable.
This setting helps align certificate issuance behavior with organizational validation practices.
Account Balance Alerts
For accounts using prepaid or balance-based models, CertiNext provides:
Low Account Balance Alerts Automated notifications when account balance drops below configured thresholds.
This ensures uninterrupted certificate issuance and avoids operational delays due to insufficient balance.
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