Log Collection Guide
The Log Collection Guide helps capture and share relevant logs for troubleshooting issues in CERTInext. Logs provide critical insights into certificate operations, integrations, bots, and system behavior, enabling faster root cause analysis and resolution.
When to Collect Logs
Collect logs for issues such as:
Certificate issuance, renewal, or provisioning failures
Bot connectivity or discovery errors
Integration issues (CA, LDAP, APIs, Cloud)
SSO or authentication failures
Performance issues or unexpected errors
Log Sources
Platform Logs: Certificate workflows, user actions, errors
Bot Logs: Discovery, provisioning, connectivity
Windows:
C:\Program Files\CERTInext\logs\Linux:
/opt/certinext/logs/
Integration Logs: CA, LDAP/AD, Cloud connectors
API Logs: Request/response data
System Logs: OS, network, firewall
How to Collect
Identify the issue and timestamp
Capture logs from relevant components
Export logs from UI (if available)
Collect bot/system logs from file paths
Compress files (.zip)
Required Details
Include:
Issue description
Steps to reproduce
Timestamp (with timezone)
Affected system/user
Environment (Prod/QA)
Secure Sharing
Upload via support ticket or secure link
Mask sensitive data (passwords, keys, tokens)
Best Practices
Collect logs immediately after issue
Share complete logs (avoid partial data)
Align timestamps across systems
Accurate log collection ensures faster troubleshooting and effective support. Providing complete logs with context helps CERTInext teams quickly diagnose and resolve issues.
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